We are confident that our jewelry will meet and surpass your expectations. However, if for any reason you are not completely satisfied with your purchase, you may return your item within 14 days of original purchase date for a full refund or exchange. DO NOT REMOVE THE SILVER SECURITY TAG. If you have received an item as a gift we will gladly make an exchange or issue a merchandise credit.

Please follow these 3 steps for a quick return or exchange:

1. Contact us at 814-237-1566 to receive a return authorization number.

2. Print the return authorization number on the outside of the shipping box so that it is clearly visible.

3. Send your item(s) with the silver security tag(s) attached with a copy of your sales receipt to us by an insured courier (UPS, Registered mail or Fed EX.) Retain the tracking number for you records. We are not responsible for items lost or damaged while shipping. Please do NOT write “jewelry” or similar words on outside of the package.

Send your package to:

Aurum
132 South Allen Street
State College, PA 16801
Return Authorization Number

4. If you have further questions, please contact us at 814-237-1566 during our regular operating hours Monday-Friday 10:00am-5:30pm EST, Saturday 10:00am-5:00pm EST. We are closed Sundays and major holidays.

Returns and Exchanges are subject to the following restrictions: The original Invoice and a Return Authorization Number must accompany the returned item. The item must be returned in its original condition, unworn and unaltered in any way.

The Silver Security Tag attached to the jewelry must not be removed. If the Silver Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.

Non-insured packages will be returned to sender.

Items that have been worn and damaged due to client negligence cannot be returned. Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order. Processing, shipping, handling and insurance charges are not refundable.